TERMS & CONDITIONS
Please carefully read, understand and agree to these Terms and Conditions prior to becoming a member and/or customer to the service that Laudora offers, as they constitute a binding legal agreement by and between the Site Operator and any person who choose to become a member or customer of the site and agree to the Terms and Conditions.
If our terms do not answer your questions about your product, please always free feel to contact our customer service at firstname.lastname@example.org.
Important note: the main operational language of our company is English; therefore, most agents will only be able to attend you in English. If you do not speak English and found it difficult to communicate with our agent please accept our apologies and we would like to ask that you email us in your native language.
To help you get started, we offer our customers a 14-day trial use of our Membership with automatic transition to subscribing Member at the end of the trial period. The European regulations demand that customers get 14 days to try a product with a money back guarantee, we wish to make your experience even better by allowing you to pay for your membership once you are happy with our offerings, because we are so confident in our products and Membership service.
We want you to try our Membership service to determine if it is right for you. That is why you will get a free 14-day trial use period. Your 14-day trial use period begins from the date of signing up. If you do not cancel your Membership by the end of the 14-day trial use period, you will be charged the full amount of the Membership service and will continue to be charged for the Membership service every month until you cancel. Please see the Cancellation and refunds section below for more details. During your 14 days trial period you can order as many products as you want in our shop, for the discounted membership prices, and if you decide to cancel your membership within your 14 days trial period you get to keep all the products your purchased, and you can still purchase products until your 14 days trial use period ends.
After your 14 days trial period ends you will receive a payment confirmation email for your Membership. Please note that if you do not see this in your inbox you may need to check your spam or filter to make sure you aren’t overlooking it.
As consideration for each 30-day Membership cycle, we will charge you the Membership fee of $29.00 (every month) until you cancel your Membership.
If we accept your order we will be under a legal duty to ship Products to you that are in conformity with our Agreement. After you place your order for any Products (whether it is a one-off purchase or an order for a Membership trial) we will send you a letter to confirm your order.
We use a number of third party shipping agents to deliver our Products. All Products and Subscriptions purchased by you from Laudora are therefore also subject to the relevant shipping agent’s shipment contract terms. Please note that the risk of loss of the Products, and ownership of any Products you order, passes to you at the time we deliver the Products to you or a person identified by you to take possession of the Products (e.g. a neighbor or a third-party carrier nominated by you). If you feel there has been a mistake, reach out to our support team and we will try to accommodate you as best as we can. Our Products are normally delivered within 4-30 business days from the order date. If you do not receive your Product within 30 business days after placing an order, please contact a Customer Service representative.
Some shipments may be fully tracked while others may simply receive a tracking number from the third-party carrier as proof of delivery being initiated. Your tracking will usually depend on the country of residence and the carrier used. If you have any questions please contact our support who will advise you on the specifics of your order.
CANCELLATION AND REFUNDS
By completing an order, you acknowledge, agree and understand that cancellation of a package order or a one-off order for Products is your sole responsibility and that these Terms and Conditions set forth your rights and remedies with respect to any dispute with Laudora arising out of any charges or cancellation.
Before any Products are delivered, you have the following possibilities to cancel an order:
1. You may cancel an order if we change the terms of this Agreement to your material disadvantage.
2. You may cancel an order at any time before we dispatch the Products. We will confirm your cancellation in writing to you (which may include confirmation by e-mail). If you cancel an order before the Products are dispatched and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts and any Shipping & Handling fee to you. Unfortunately, if you cancel a one-off order and we have already dispatched your Products to you, we will not be able to cancel your order until it is delivered. In this case, the cancellation provisions below will apply.
Cancellation after the 14-day trial period:
If you cancel your Membership outside the first 14 days after signing up, you will not be eligible for a refund of the Membership fee.
There’s a one month notice period when cancelling your membership outside the first 14 days after signing up. You will continue to be billed during this period.
The notice period end date differs from your monthly billing date. For example if you receive your subscription invoice on the 21st of each month and you cancelled your subscription on 16 July, your final invoice will be for the period 21 July to 15 August.
How to Cancel:
If for any reason, you do not find that the Membership service is right for you, you may cancel by: Sending us an email making it clear that you wish to cancel your subscription at email@example.com (we aim to answer all E-mails within 48 hours)
Cost of Returns:
You will be responsible for the cost of returning the Products to us unless the Product is faulty or not as described.
Disclaimer of Warranties and Limitation of Liability:
Nothing in these terms & conditions or the agreement excludes or limits our liability for:
- Death or personal injury arising from our negligence
- Fraud or fraudulent misrepresentation
- Defective products under the consumer protection act 1990:932
- Any other liability that cannot be excluded or limited by Swedish law.
If we fail to comply with the agreement, we are only responsible for loss or damage you suffer that is a foreseeable result of our breach of the agreement or our negligence. loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into the agreement.
We only supply the products for domestic and private use. you agree not to use the products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
To the extent permitted by law, the website and all information, content, materials and products included on or otherwise made available to you through the website are provided byLaudora on an “as is” and “as available” basis, unless otherwise specified in writing. To the extent permitted by law, Ludora makes no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials and products included on or otherwise made available to you through the website, unless otherwise specified in writing. you expressly agree that your use of the website and/or the information, content, materials, membership and products included on or otherwise made available to you through the website is at your sole risk.
To the full extent permissible by applicable law, Laudora disclaims all other warranties, conditions, representations, or other terms, whether express or implied.
Furthermore, our company uses third parties to advertise our product, these companies are instructed on the types of claims that they are allowed to make relating to the products. We are not liable for any exaggerated claims and would appreciate your input if you feel that you were subjected to advertising that you felt was misleading.
Any dispute concerning any term of this Agreement shall be resolved solely and exclusively by arbitration to be held in Sweden, by Swedish law, which shall be deemed to govern this Agreement the benefits of which are acknowledged by you. Except as may be required to enforce an arbitration decision, you and the Company expressly waive the right to file any legal action in any other state or federal court or before any other tribunal, and the right to a trial by jury. Each party to such arbitration shall be responsible for its own attorneys’ fees and costs regardless of the outcome of the arbitration.
ACCEPTANCE OF AGREEMENT:
You agree to the terms and conditions of this Agreement. This Agreement constitutes the entire and only agreement between you and Laudora with respect to your use of the Website and purchase of our Products and Membership, and supersedes all prior or contemporaneous agreements, representations, warranties and/or understandings with respect thereto. The content contained herein and/or the analyses, research, opinions and other information provided by or through the Website, through Customer Support, or through any other agent of the Company may be updated and/or amended from time to time, in whole or in part, at any time without specific notice to you. The latest terms of this Agreement will be posted on the Website. Your continued use of the Website following any updates or amendments shall constitute your acceptance of all of the Terms and Conditions contained within the Agreement in effect at that time. You agree to and shall regularly check the Website for such updates and/or amendments. Unless expressly stated otherwise, any future offer(s) or Product(s) made available to you by the Company on the Website shall be subject to the terms of this Agreement at the time of your purchase. The Company is not responsible or liable in any manner whatsoever for your inability to use the Website and/or to order Products. The Membership offered are available only to individuals who are at least eighteen (18) years of age and/or who can enter into legally binding contracts under applicable law. The Company reserves the right, in its sole discretion, to deny any order of anyone at any time and for any reason, whatsoever. You certify that you are eighteen (18) years of age and agree to provide true, accurate, current and complete information when asked for such information.
If any of these Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, that Term or Condition shall be deemed severable and shall not affect the validity and enforceability of any remaining Term or Condition.
NOTICE – INTERNET TECHNOLOGY AND THE APPLICABLE LAWS, RULES AND REGULATIONS CHANGE PERIODICALLY. ACCORDINGLY, THE COMPANY RESERVES THE RIGHT TO MAKE CHANGES TO THIS TO WEBSITE AT ANY TIME. YOUR CONTINUED USE OF THE WEBSITE CONSTITUTES YOUR AGREEMENT TO ANY NEW OR AMENDED PROVISION OF THIS AGREEMENT THAT MAY BE POSTED ON THE WEB SITE.